This course is also available as self-paced virtual (e-learning) course WebSphere Application Server V8.5.5 Problem Determination (ZA591G). This option does not require any travel.
This course teaches you how to manage WebSphere Application Server problems more skillfully within your organization by using problem determination tools and techniques. The instructor and students explore common scenarios that you might face in your daily activities. You also learn methodologies and techniques for problem determination, including how to use online IBM support tools to resolve problems. In addition, you learn how to communicate more effectively with IBM support teams so they can identify a problem and find its solution.
The course covers problems that are associated with Java virtual machine (JVM) tuning and memory management, database connectivity, connection pool configuration, security configuration, server start and stop failures, application deployment, web requests, and default messaging.
In hands-on lab exercises throughout the course, you gain practical experience with problem determination techniques by using your newly acquired skills within various scenarios. These scenarios include hung threads, OutOfMemory errors, crashes, data source configuration, security-related issues, server start and stop failures, web requests, and Java Message Service (JMS) message flow issues.
The lab environment for this course uses the Linux platform.
Use IBM Support Assistant to organize and analyze problem artifacts
Use problem determination techniques to identify common problems
Apply problem investigation approaches such as analysis and isolation
Gather diagnostic data problem artifacts by using administrative tools
Troubleshoot JVM-related problems such as hung threads, out of memory issues, and crashes
Use IBM Support Assistant to run tools that analyze diagnostic data
Identify and troubleshoot common problems with database connections
Configure and tune database connection pools
Troubleshoot WebSphere security problems associated with authentication, authorization, SSL, and Java 2 policies
Identify and resolve Java EE application deployment problems
Troubleshoot HTTP request flow problems from web server to web container
Identify and resolve application server startup failures
Troubleshoot problems associated with WebSphere default messaging and SI bus
Troubleshoot WebSphere installation problems
Use Intelligent Management features to configure health policies and tasks
Communicate effectively with IBM support teams
Who Can Benefit
This intermediate course is designed for anyone who works on WebSphere related applications and projects, including administrators, IBM Business Partners, independent software vendors (ISVs), and consultants.
You should have:basic operating skills for the Linux or UNIX operating systems. You should also have WebSphere administration skills, which can be obtained through practical experience in administering a WebSphere Application Server environment or by completing WebSphere Application Server V8.5.5 Administration (WA855G)Â orWebSphere Application Server V8.5.5 Administration (Self-paced) (ZA855G).
Overview of WebSphere Application Server systems and components
Using the IBM Support Assistant Team Server 5.0
Exercise: Using the IBM Support Assistant Team Server 5.0
Problem determination methods
Gathering diagnostic data
Exercise: Gathering diagnostic data
Introduction to JVM-related problems
Exercise: Introduction to configuring garbage collection policies
How to troubleshoot hangs
Exercise: Troubleshooting hung threads
How to troubleshoot crashes
Exercise: Troubleshooting crashes
Introduction to WebSphere out-of-memory problems
Exercise: Troubleshooting an out-of-memory condition